One subscription per kitchen you operate. Cancel any time. 14-day money-back guarantee. Paid from day one because trials hurt.
Setup is included, no setup fee. We build your branded ordering site, import your menu, wire your integrations, train your staff, and run a soft launch as part of the plan. We get you live in under a week. Modeled across operators: $48,000 to $300,000+ per location per year at 3,000 to 12,000 orders a month, which is 6x to 60x the year-one subscription.
Everything, at no charge. Setup is included in every plan: a custom-branded ordering site (your colors, fonts, copy), menu import (we AI-import from any URL, PDF, or build manually with you), one POS integration (Clover, Square or Shift4; Toast works with Toast's own $50/mo integration fee), Stripe Connect onboarding, Twilio + Resend wiring, kitchen device pairing, staff training (2 sessions, recorded), and a soft launch with promo support. We get you live in under a week.
Because getting you live is our job, not a line item. A pure-SaaS competitor takes 6 to 12 weeks because you do all the configuration yourself. We do it for you, and we get you live in under a week. Modeled across operators: $48,000 to $300,000+ per location per year at 3,000 to 12,000 orders a month, which is 6x to 60x the year-one subscription.
Because every location costs us about the same to run regardless of how many staff use it. Per-seat pricing punishes restaurants for adding staff. Ours doesn't.
Ghost-kitchen brands ride Concierge, which runs up to 5 brands out of one kitchen with no per-brand fee. Operator and Operator + Tablet are one brand per location. You pay for the kitchen, not per order on the concept.
No. Month to month from day one. Stop any time. We earn the renewal every month.
You pay zero. We never take a cut of your sales, and you keep 100% of your food revenue. Your diners pay a small flat order fee at checkout: $0.99 on pickup, $0.99 on delivery, $0 dine-in, flat on every order no matter the subtotal (catering orders bill a 10% service fee instead). Stripe takes their standard 2.9% + 30¢ for card processing. We don't markup.
Yes. Upgrade or downgrade any time, prorated by Stripe automatically. Switching from Operator to Operator + Tablet adds the kitchen tablet and Otter marketplace ingestion.
Not for the standard SaaS yet. Independents and small chains (under 20 locations) only at launch. Chains over 20 locations: ask about Concierge.